You are here

Dr Muhammad Shahzad Good Also known as Savita Medical Centre

The provider of this service changed - see old profile

Reports


Review carried out on 9 September 2021

During a monthly review of our data

We carried out a review of the data available to us about Dr Muhammad Shahzad on 9 September 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr Muhammad Shahzad, you can give feedback on this service.

Inspection carried out on 15 April 2021

During an inspection looking at part of the service

We carried out a review of Dr Muhammad Shahzad also known as Savita Medical Centre on 15/04/2021. Overall, the practice is rated as Good.

Set out the ratings for each key question

Safe - Good

Following our previous inspection on 10 & 22 October 2019, the practice was rated Good overall and for the key questions effective, caring, responsive and well-led. The practice was rated requires improvement for providing safe services and issued a requirement notice for Regulation 12 Safe care and treatment.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Dr Muhammad Shahzad on our website at www.cqc.org.uk

Why we carried out this review

This review was a focused review of information without undertaking a site visit to follow up on breaches of Regulation12 Safe care and treatment. At the last inspection we found;

  • Safeguarding policies did not take account of patients accessing any online services.
  • Staff were not up to date with their routine immunisations.
  • Actions were not always taken to address the health and safety risk assessments recommended areas for improvement.
  • The practice had not completed documented premises and security risk assessments.
  • Not all staff had undertaken fire safety update training.

We also followed up on ‘should’ actions identified at the last inspection. Specifically;

  • Monitor and improve on patient satisfaction scores relating to treatment with care and concern.
  • Update whistleblowing policy to ensure it is in line with the NHS Improvement Raising Concerns (Whistleblowing) Policy.
  • Monitor and continue to improve cervical screening uptake rates.

How we carried out the review

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our reviews differently.

This review was carried out without visiting the location by requesting documentary evidence from the provider.

We found that:

The practice had made the necessary improvements to the delivery of care to ensure patients were kept safe and protected from avoidable harm;

  • Safeguarding policies had been updated to take account of patients accessing online services.
  • Staff were up to date with their routine immunisations.
  • Recommendations from health and safety risk assessments had been acted upon.
  • Premises and security risk assessments had been undertaken.
  • Fire safety update training had been undertaken by all staff.

In addition;

  • Patient satisfaction scores in relation to treatment with care and concern had improved. National GP survey performance for this indicator had increased from 75% (Jan 2019 – March 2019) to 87% (Jan 2020 – March 2020).
  • The practice had updated the whistleblowing policy in line with NHS Improvement Raising Concerns (Whistleblowing) Policy.
  • Since the last inspection the practice’s cervical screening uptake had decreased from 58% to 52% (Public Health England data). However, we have taken into account that cervical screening has been adversely affected during the current pandemic. We were also provided with evidence that the practice had made efforts to improve the call / recall system for eligible patients.

Whilst we found no breaches of regulations, the provider should:

  • Improve cervical screening uptake to bring in line with the England average.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection carried out on 10 October 2019 and 22 October 2019

During a routine inspection

We carried out an announced comprehensive inspection at Dr Muhammad Shahzad on 10 October 2019 and 22 October 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as requires improvement for providing safe services and good overall.

We found that:

  • There were gaps in safety systems and processes at the practice.

However, we found patients received effective, caring, responsive and well-led care and treatment that met their needs.

  • Patients needs were assessed and care and treatment was delivered in line with current legislation.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs.
  • Patients could access care and treatment in a timely way.
  • The practice had a culture which drove high quality care.

The areas where the provider must make improvements as they are in breach of regulations are:

  • Ensure care and treatment is provided in a safe way for patients.

The areas where the provider should make improvements are:

  • Consider refurbishment of the premises.
  • Monitor and continue to improve cervical screening uptake rates.
  • Monitor and improve on patient satisfaction scores relating to treatment with care and concern.
  • Update whistleblowing policy to ensure it is in line with the NHS Improvement Raising Concerns (Whistleblowing) Policy.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care