Broadway Dental Centre

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We found this practice was providing well-led care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Shared direction and culture is based on the latest evidence we assessed for the Well-led key question.

The judgement for Capable, compassionate and inclusive leaders is based on the latest evidence we assessed for the Well-led key question.

The judgement for Freedom to speak up is based on the latest evidence we assessed for the Well-led key question.

The judgement for Workforce equality, diversity and inclusion is based on the latest evidence we assessed for the Well-led key question.

At the inspection on 28 July 2026, we found the practice had made the following improvements to comply with the regulation:

Improvements had been made to the oversight and management of Legionella and other bacteria that may develop within the water systems. We saw evidence of ongoing Legionella monitoring and testing, with results and actions appropriately recorded.

We found that the practice had made improvements to the management of fire safety. The practice had installed the fire alarm system as required by the external risk assessment, and regular in-house checks were being undertaken on fire safety equipment to ensure it remained in good working order. Improvements had also been made to ensure that all staff participated in regular fire evacuation drills and in-house fire safety scenario training.

Improvements had been made to systems and processes for the management of medical emergencies. All new staff had completed training in emergency resuscitation and basic life support as part of their induction. We also found that the practice had purchased items that were previously missing from the medical emergency kit. Systems were now embedded to ensure that the medical emergency kit was regularly checked, appropriately maintained and that expiry dates were monitored.

Improvements had been made to the management of infection prevention and control procedures at the practice. A standard operating procedure (SOP) had been implemented for the manual cleaning processes undertaken at the practice.

During our previous inspections, which took place on 5 February 2026 and 23 April 2026, we were unable to assess whether the practice had safe and effective staffing arrangements, or whether the practice was caring, effective and responsive. This was because the practice did not have a consistent staffing structure in place at the time of those inspections. We reviewed these areas at the inspection on 28 July 2026.

The judgement for Partnerships and communities is based on the latest evidence we assessed for the Well-led key question.

The judgement for Learning, improvement and innovation is based on the latest evidence we assessed for the Well-led key question.