Broadway Dental Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We found this practice was providing effective care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Assessing needs is based on the latest evidence we assessed for the Effective key question.

The provider had systems to ensure that people who used the service receivedperson-centredcareand treatment,that wasappropriate, met their needs and was reflective of their personal preferences.Preventive oral healthcarewas encouraged.

Staffkeptup-to-datewith current evidence-based practice, andhad the skills,knowledgeandexperience to carry out their roles.

We looked at6patient care records. We found that patient clinical records were not in line with recognised guidance. The records reviewed did not consistently provide a clear contemporaneous account of the patient’s assessment, treatment and ongoing care. Improvements were also required to ensure the dentists justified, graded and reported on the radiographs they took.

Clinical records did not consistently demonstrate that valid patient consent had been obtained and documented before treatment was provided. Treatment plans and clinical notes did not always contain sufficient information to demonstrate the discussions held with patients, the treatment options considered, or the patient’s agreement to proceed.

Patients werereferred to primary and secondary carespecialistsfor treatment the practice did not provide.This included referring patients with suspected cancer under the nationalfaster diagnosispathways.

Improvements could be made to ensure a referral log is in place to support effective monitoring and tracking of patient referrals.

Staff felt the practice supported them to develop and enabled them to take on responsibilities.

The judgement for How staff, teams and services work together is based on the latest evidence we assessed for the Effective key question.

The judgement for Supporting people to live healthier lives is based on the latest evidence we assessed for the Effective key question.

The judgement for Monitoring and improving outcomes is based on the latest evidence we assessed for the Effective key question.

The judgement for Consent to care and treatment is based on the latest evidence we assessed for the Effective key question.