Broadway Dental Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Staff treated patients with kindness,respectand compassion. Weobservedpositive interactions between staff and patients both in person and on the telephone. Staff displayed an understanding of patients’ needs and showed warmth and compassion to patients.

Patient feedbackprovideda positive view of the dental team and care provided by the practice.

Patients said staff were professional, courteous, and considerate. Comments included “Efficient practice, friendly staff, I did not wait long for my appointment”.

Patients felt they were treated as individuals, and their personal and cultural needs were respected.

People received care from staffwhowere aware of their responsibility to respect people’s diversity and human rights, and of the importance of privacy and confidentiality.

Staff feltrespected, valued and supported in their roles, and their wellbeing was supported.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.