Sutton Aesthetic Dentistry Also known as Central Sutton Aesthetic Dentistry

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff had carried out a disability access audit and had an action plan to continually improve access for patients. Information regarding the latest disability access audit was on display in the waiting room.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. The practice had access to large print or alternative formats of information and a magnifying glass to support patients with impaired vision. Also available to support patients with impaired vision, was an electronic tablet for completion of medical history or consent forms; information on the electronic tablets could be enlarged if required. The practice had a hearing induction loop to support patients with a hearing impairment. The practice was wheelchair accessible with a portable ramp used to access the reception and waiting area and there was a ground floor treatment room. Staff had access to language translation services, including British Sign Language and information was available in other languages as required.

Staff were clear about the importance of providing emotional support to patients when delivering care. We were told that staff had a good relationship with patients and talked to anxious patients to find out their fears and try to allay any worries. The dentist had a calm nature and all staff chatted to anxious patients to try and make them feel at ease. We saw that there was a television in the first floor waiting room and televisions on the ceiling in all treatment rooms. These could be used to play calming images, watch television or stream programmes whilst patients were having treatments. This helped to relax anxious patients.

The practice supported more vulnerable members of society, for example, patients living with dementia or adults and children with a learning disability. Appointments could be offered at quieter times of the day.

The practice displayed its opening hours and provided information on their website and social media page.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence guidelines.

Thepractice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open.

At the time of our inspection, patients who needed an urgent appointment were offered one in a timely manner. When the practice was unable to offer an urgent appointment, they worked with partner organisations to support urgent access for patients.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.