The Care Quality Commission
  • Mental Health
  • Independent mental health service

Archived: Schoen Clinic Chelsea

Overall: Good read more about inspection ratings

13a, Radnor Walk, London, SW3 4BP (0121) 580 8362

Provided and run by:
Newbridge Care Systems Limited

All Inspections

During an assessment under our new approach

Date of assessment: 26 and 27 November 2025

We undertook a site visit on 26 and 27 November 2025 and carried out further activities remotely. Our last interview was on 10 December 2025. We undertook this comprehensive assessment due to the aged rating and the time that had lapsed since the previous inspection.

The service first registered with CQC in March 2018. Schoen Clinic Chelsea is a community-based mental health outpatient treatment service for adults, young people and children. The service is registered to provide treatment of disease, disorder or injury.

The service provided treatments for adults with anxiety, mood disorders and obsessive-compulsive disorder (OCD). For children and adults, the service provided eating disorder services, attention deficit hyperactivity disorder (ADHD) and autism assessments. The service also offered Child and Adolescent Mental Health Services (CAMHS) mental health assessments. Patients could be seen virtually or face to face. Since our last inspection the service no longer provided a day service for eating disorder patients.

There is a registered manager in place.

The service operates five days a week, including evenings, and offers patients and young people and families the options of face-to-face treatment or an online therapy programme. The clinic is in a purpose-built building there is a reception area, six therapy rooms, three group therapy rooms, a lounge, relaxation area, a treatment room and kitchen/ dining room.

At the previous inspection in March 2022 the service was rated as good overall. Our rating of this service stayed the same. We rated the service as good. There were no breaches of regulation.

At this assessment we found areas of good practice. The service treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff knew what incidents to report and how to report them. Records had risk assessment and risk management plans that were regularly updated and contained relevant risk information. Staff completed mandatory training and specialist training to support them in their role. Care and treatment was delivered in line with national guidance and best practice. Staff had the necessary skills, training and experience to provide effective care to patients. Staff said they felt respected, supported and valued. They were focused on the needs of patients receiving care. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles.

During an assessment under our new approach

Date of assessment: 26 and 27 November 2025

We undertook a site visit on 26 and 27 November 2025 and carried out further activities remotely. Our last interview was on 10 December 2025. We undertook this comprehensive assessment due to the aged rating and the time that had lapsed since the previous inspection.

The service first registered with CQC in March 2018. Schoen Clinic Chelsea is a community-based mental health outpatient treatment service for adults, young people and children. The service is registered to provide treatment of disease, disorder or injury.

The service provided treatments for adults with anxiety, mood disorders and obsessive-compulsive disorder (OCD). For children and adults, the service provided eating disorder services, attention deficit hyperactivity disorder (ADHD) and autism assessments. The service also offered Child and Adolescent Mental Health Services (CAMHS) mental health assessments. Patients could be seen virtually or face to face. Since our last inspection the service no longer provided a day service for eating disorder patients.

There is a registered manager in place.

The service operates five days a week, including evenings, and offers patients and young people and families the options of face-to-face treatment or an online therapy programme. The clinic is in a purpose-built building there is a reception area, six therapy rooms, three group therapy rooms, a lounge, relaxation area, a treatment room and kitchen/ dining room.

At the previous inspection in March 2022 the service was rated as good overall. Our rating of this service stayed the same. We rated the service as good. There were no breaches of regulation.

At this assessment we found areas of good practice. The service treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff knew what incidents to report and how to report them. Records had risk assessment and risk management plans that were regularly updated and contained relevant risk information. Staff completed mandatory training and specialist training to support them in their role. Care and treatment was delivered in line with national guidance and best practice. Staff had the necessary skills, training and experience to provide effective care to patients. Staff said they felt respected, supported and valued. They were focused on the needs of patients receiving care. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles.

During an assessment under our new approach

Date of assessment: 26 and 27 November 2025

We undertook a site visit on 26 and 27 November 2025 and carried out further activities remotely. Our last interview was on 10 December 2025. We undertook this comprehensive assessment due to the aged rating and the time that had lapsed since the previous inspection.

The service first registered with CQC in March 2018. Schoen Clinic Chelsea is a community-based mental health outpatient treatment service for adults, young people and children. The service is registered to provide treatment of disease, disorder or injury.

The service provided treatments for adults with anxiety, mood disorders and obsessive-compulsive disorder (OCD). For children and adults, the service provided eating disorder services, attention deficit hyperactivity disorder (ADHD) and autism assessments. The service also offered Child and Adolescent Mental Health Services (CAMHS) mental health assessments. Patients could be seen virtually or face to face. Since our last inspection the service no longer provided a day service for eating disorder patients.

There is a registered manager in place.

The service operates five days a week, including evenings, and offers patients and young people and families the options of face-to-face treatment or an online therapy programme. The clinic is in a purpose-built building there is a reception area, six therapy rooms, three group therapy rooms, a lounge, relaxation area, a treatment room and kitchen/ dining room.

At the previous inspection in March 2022 the service was rated as good overall. Our rating of this service stayed the same. We rated the service as good. There were no breaches of regulation.

At this assessment we found areas of good practice. The service treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff knew what incidents to report and how to report them. Records had risk assessment and risk management plans that were regularly updated and contained relevant risk information. Staff completed mandatory training and specialist training to support them in their role. Care and treatment was delivered in line with national guidance and best practice. Staff had the necessary skills, training and experience to provide effective care to patients. Staff said they felt respected, supported and valued. They were focused on the needs of patients receiving care. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles.

During an assessment under our new approach

Date of assessment: 26 and 27 November 2025

We undertook a site visit on 26 and 27 November 2025 and carried out further activities remotely. Our last interview was on 10 December 2025. We undertook this comprehensive assessment due to the aged rating and the time that had lapsed since the previous inspection.

The service first registered with CQC in March 2018. Schoen Clinic Chelsea is a community-based mental health outpatient treatment service for adults, young people and children. The service is registered to provide treatment of disease, disorder or injury.

The service provided treatments for adults with anxiety, mood disorders and obsessive-compulsive disorder (OCD). For children and adults, the service provided eating disorder services, attention deficit hyperactivity disorder (ADHD) and autism assessments. The service also offered Child and Adolescent Mental Health Services (CAMHS) mental health assessments. Patients could be seen virtually or face to face. Since our last inspection the service no longer provided a day service for eating disorder patients.

There is a registered manager in place.

The service operates five days a week, including evenings, and offers patients and young people and families the options of face-to-face treatment or an online therapy programme. The clinic is in a purpose-built building there is a reception area, six therapy rooms, three group therapy rooms, a lounge, relaxation area, a treatment room and kitchen/ dining room.

At the previous inspection in March 2022 the service was rated as good overall. Our rating of this service stayed the same. We rated the service as good. There were no breaches of regulation.

At this assessment we found areas of good practice. The service treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff knew what incidents to report and how to report them. Records had risk assessment and risk management plans that were regularly updated and contained relevant risk information. Staff completed mandatory training and specialist training to support them in their role. Care and treatment was delivered in line with national guidance and best practice. Staff had the necessary skills, training and experience to provide effective care to patients. Staff said they felt respected, supported and valued. They were focused on the needs of patients receiving care. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles.

16 February 2022 and 24 February 2022

During a routine inspection

We rated it as good because:

  • The service provided safe care. The premises where patients were seen were safe and clean. There were sufficient staff of different disciplines to ensure patients, young people and families received the time they needed. Staff managed risk well.
  • Staff completed a comprehensive assessment of all patients and young people. The physical health of young people was closely monitored during their time in the programme. Staff engaged in clinical audit to evaluate the quality of care they provided.
  • Staff provided a range of treatments suitable to the needs of the patients and in line with national guidance about best practice. In the anxiety and mood day programme patients were offered a range of evidence based therapeutic groups alongside individual therapeutic input. Therapeutic groups provided in the eating disorders day programme included body image group, self-esteem group, creative arts, parents group and a MANTRA group adapted for young people from the Maudsley Model of Anorexia Treatment for Adults, an evidence-based approach.
  • The teams included or had access to the full range of specialists required to meet the needs of patients and young people under their care. Managers ensured that these staff received supervision and appraisal and opportunities for professional development. Staff worked well together as a multidisciplinary team and relevant services outside the organisation.
  • Staff treated patients and young people with compassion and kindness and understood the individual needs of patients and young people. They actively involved patients and young people in decisions. Young people were actively involved in care and treatment.
  • Every person we spoke to was overwhelmingly positive about the care they had received or were receiving at the service. All the patients, young people and carers/parents praised the staff and told us how they had helped put them at ease.
  • Staff supported family members throughout their loved one’s treatment. All the family members that we spoke to said that the level of support provided by staff was greatly appreciated and they felt involved in their loved one’s care.
  • The service was easy to access. Staff planned and managed discharge well and had alternative pathways for people whose needs it could not meet.
  • Staff offered flexible appointments to patients, young people and family members. Staff would adapt the timing of appointments and therapies to suit individual’s work and school commitments.
  • The service was well led, and the governance processes mostly ensured that its procedures ran smoothly.

However:

  • Staff did not always complete a full record to demonstrate the reasons why they had not made referrals to the local authority to keep individuals safe from abuse and improper treatment.
  • Care plans of patients on the anxiety and mood pathway did not always demonstrate patient involvement and some lacked sufficient detail.
  • Care records of adult patients did not always clearly explain how patient risks were being managed.