Updated 22 September 2025
Date of assessment: 26 and 27 November 2025
We undertook a site visit on 26 and 27 November 2025 and carried out further activities remotely. Our last interview was on 10 December 2025. We undertook this comprehensive assessment due to the aged rating and the time that had lapsed since the previous inspection.
The service first registered with CQC in March 2018. Schoen Clinic Chelsea is a community-based mental health outpatient treatment service for adults, young people and children. The service is registered to provide treatment of disease, disorder or injury.
The service provided treatments for adults with anxiety, mood disorders and obsessive-compulsive disorder (OCD). For children and adults, the service provided eating disorder services, attention deficit hyperactivity disorder (ADHD) and autism assessments. The service also offered Child and Adolescent Mental Health Services (CAMHS) mental health assessments. Patients could be seen virtually or face to face. Since our last inspection the service no longer provided a day service for eating disorder patients.
There is a registered manager in place.
The service operates five days a week, including evenings, and offers patients and young people and families the options of face-to-face treatment or an online therapy programme. The clinic is in a purpose-built building there is a reception area, six therapy rooms, three group therapy rooms, a lounge, relaxation area, a treatment room and kitchen/ dining room.
At the previous inspection in March 2022 the service was rated as good overall. Our rating of this service stayed the same. We rated the service as good. There were no breaches of regulation.
At this assessment we found areas of good practice. The service treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff knew what incidents to report and how to report them. Records had risk assessment and risk management plans that were regularly updated and contained relevant risk information. Staff completed mandatory training and specialist training to support them in their role. Care and treatment was delivered in line with national guidance and best practice. Staff had the necessary skills, training and experience to provide effective care to patients. Staff said they felt respected, supported and valued. They were focused on the needs of patients receiving care. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles.