We carried out a review of the data available to us about TD Homecare Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about TD Homecare Services, you can give feedback on this service.
TD Homecare Services is a domiciliary care agency registered to provide personal care for people who require this due to old age, illness or disability. At the time of the inspection the agency was providing care for 16 people living in the west of the Isle of Wight.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People benefitted from a management and staff team who were committed to ensuring they received a service which was caring. We received positive feedback from people or their family members about the service they were receiving. Everyone spoke very highly of the care staff and the registered manager. People felt they were cared for with kindness and compassion.
People told us they felt safe and secure when receiving care. People were supported to meet their nutritional and hydration needs, medicines were safely managed and staff contacted healthcare professionals when required. Staff followed all necessary infection prevention measures.
People told us they had been involved in care planning and care plans reflected people’s individual needs and choices. Staff were responsive to people’s needs, which were detailed in care plans. People’s risk assessments and risks relating to their home environment were detailed and helped reduce risks to people while maintaining their independence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff understood consent and were clear that people had the right to make their own choices.
Safe recruitment practices were followed and appropriate checks were undertaken, which helped make sure only suitable staff were employed to care for people in their own homes. There were enough care staff to maintain the schedule of visits. Staff told us they felt supported, received regular supervision and training.
People had regular contact from the registered manager who undertook some care calls and completed all assessments and initial visits for new people. People and staff were confident the registered manager would listen to them and take any necessary action should the need arise.
A range of audits and quality monitoring processes were in place and the registered manager sought feedback from people through the use of a regular reviews and a yearly survey.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 14/11/2019 and this is the first comprehensive inspection. A focused inspection was undertaken in September 2020 following which the key questions safe and well-led were both rated Good however an overall rating was not provided.
Why we inspected
This was a planned inspection based on the date the service was registered.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
TD Homecare Services is a domiciliary care agency registered to provide personal care for people who require this due to old age, illness or disability. At the time of the inspection the agency was providing personal care for approximately 11 people living in the west of the Isle of Wight.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
We received very positive feedback from people or their family members about the service. All people who used the service spoke highly of the care staff and the management team. People and their family members were all positive about the support they received from the management team who they felt they could contact at any time.
People told us they felt safe and secure when receiving care and family members felt their relatives were safe with care staff.
Individual risk assessments and risks relating to people’s home were detailed and helped reduce risks to people while maintaining their independence. Staff described how they followed risk management plans when providing a care service.
Safe recruitment practices were followed, and appropriate checks were undertaken. This helped make sure only suitable staff were employed to care for people in their own homes.
There were sufficient numbers of regular care staff to maintain the schedule of visits.
The provider and registered manager sought feedback from people on the service they were receiving, through the use of regular contact with them and reviews of the care they had received. Regular audits were undertaken and where improvements were identified, action plans were developed to ensure improvements were made and sustained.
The service met the characteristics of Good in both areas assessed. More information is in the full report.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 14/11/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the service was registered with CQC. Currently CQC is undertaking inspections to ensure services are safe and well-led. No areas of concern were identified in the other key questions. We therefore did not inspect them. This means we are unable to provide an overall rating for the service however, we have rated the key questions Safe and Well-led as Good.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.