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We are carrying out a review of quality at TD Homecare Services. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Updated 8 October 2020

About the service

TD Homecare Services is a domiciliary care agency registered to provide personal care for people who require this due to old age, illness or disability. At the time of the inspection the agency was providing personal care for approximately 11 people living in the west of the Isle of Wight.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

We received very positive feedback from people or their family members about the service. All people who used the service spoke highly of the care staff and the management team. People and their family members were all positive about the support they received from the management team who they felt they could contact at any time.

People told us they felt safe and secure when receiving care and family members felt their relatives were safe with care staff.

Individual risk assessments and risks relating to people’s home were detailed and helped reduce risks to people while maintaining their independence. Staff described how they followed risk management plans when providing a care service.

Safe recruitment practices were followed, and appropriate checks were undertaken. This helped make sure only suitable staff were employed to care for people in their own homes.

There were sufficient numbers of regular care staff to maintain the schedule of visits.

The provider and registered manager sought feedback from people on the service they were receiving, through the use of regular contact with them and reviews of the care they had received. Regular audits were undertaken and where improvements were identified, action plans were developed to ensure improvements were made and sustained.

The service met the characteristics of Good in both areas assessed. More information is in the full report.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 14/11/2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date the service was registered with CQC. Currently CQC is undertaking inspections to ensure services are safe and well-led. No areas of concern were identified in the other key questions. We therefore did not inspect them. This means we are unable to provide an overall rating for the service however, we have rated the key questions Safe and Well-led as Good.

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 8 October 2020

The service was safe.

Details are in our safe findings below.

Effective

Updated 8 October 2020

Caring

Updated 8 October 2020

Responsive

Updated 8 October 2020

Well-led

Good

Updated 8 October 2020

The service was well-led.

Details are in our well-Led findings below.