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Registered Area Office Home Care Good

This service was previously registered at a different address - see old profile


Review carried out on 9 September 2021

During a monthly review of our data

We carried out a review of the data available to us about Registered Area Office Home Care on 9 September 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Registered Area Office Home Care, you can give feedback on this service.

Inspection carried out on 18 May 2021

During a routine inspection

About the service

The Registered Area Office Home Care provides personal care to people. People were living in bedsits, flats and in houses of multiple occupation. It is part of the Disabilities Trust and provides support to younger adults with autism, disabilities and those going through rehabilitation. Not everyone who used the service received personal care . CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection there were approximately 19 people receiving support.

People’s experience of using this service and what we found

The service had a positive culture that was person-centred, open and inclusive. People had individual plans of care and risk assessments. Care was person centred. There was a strong emphasis on putting people first. People were involved and empowered. People described care staff as being caring and helpful. People told us the care staff understood their needs and respected their independence. People told us, “We have a chat, which I like”, and, “It’s my flat so I come and go as I please”.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service had a registered manager in place. It was well led, and the registered manager was aware of their legal responsibilities. Staff were enthusiastic and keen to talk about their role. Staff were proud of the service and their work. They felt supported within their roles and held the registered manager in high regard. Recruitment practices were robust, and staff received training appropriate to their role and the needs of the people receiving a service. People described care staff as responsive and respectful. People said they were asked how they wanted to be supported and their preferences were followed. People told us they felt safe receiving care, they knew how to contact the office if they had a question or concern. People told us, “If I need help, I just ask”, and, “I am happy”.

Rating at last inspection and why we inspected

This service was registered with us on 18 March 2019 and this is the first inspection. This was a planned comprehensive inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at