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Registered Area Office Home Care Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 8 July 2021

About the service

The Registered Area Office Home Care provides personal care to people. People were living in bedsits, flats and in houses of multiple occupation. It is part of the Disabilities Trust and provides support to younger adults with autism, disabilities and those going through rehabilitation. Not everyone who used the service received personal care . CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection there were approximately 19 people receiving support.

People’s experience of using this service and what we found

The service had a positive culture that was person-centred, open and inclusive. People had individual plans of care and risk assessments. Care was person centred. There was a strong emphasis on putting people first. People were involved and empowered. People described care staff as being caring and helpful. People told us the care staff understood their needs and respected their independence. People told us, “We have a chat, which I like”, and, “It’s my flat so I come and go as I please”.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service had a registered manager in place. It was well led, and the registered manager was aware of their legal responsibilities. Staff were enthusiastic and keen to talk about their role. Staff were proud of the service and their work. They felt supported within their roles and held the registered manager in high regard. Recruitment practices were robust, and staff received training appropriate to their role and the needs of the people receiving a service. People described care staff as responsive and respectful. People said they were asked how they wanted to be supported and their preferences were followed. People told us they felt safe receiving care, they knew how to contact the office if they had a question or concern. People told us, “If I need help, I just ask”, and, “I am happy”.

Rating at last inspection and why we inspected

This service was registered with us on 18 March 2019 and this is the first inspection. This was a planned comprehensive inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 8 July 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 8 July 2021

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 8 July 2021

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 8 July 2021

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 8 July 2021

The service was well-led.

Details are in our well-led findings below.