We carried out a review of the data available to us about Lakeside Residential Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Lakeside Residential Care Home, you can give feedback on this service.
About the service
Lakeside Residential Care Home is a purpose-built residential care home providing personal care to up to 40 people. There were 38 people living at the home at the time of inspection.
People’s experience of using this service and what we found
The provider’s auditing processes needed improvement to ensure records contained accurate information to guide staff and monitor people’s continuing care needs. We have made recommendations about this below.
We have also made a recommendation around the accurate recording staff training requirements to ensure staff have the relevant knowledge and training to meet the specific needs of the people living at the service.
People told us medicines were administered safely and staff told us they had received relevant medicines training.
People who used the service were happy with the care and support provided by Lakeside Residential Care Home. Most people and their relatives told us they felt safe and staff were very caring. Risks to people had been assessed and incidents analysed to ensure lessons were learnt.
People's care plans had been personalised and overall contained key information to guide staff however there was some information that was outdated and did not reflect staff’s current knowledge of people’s care needs.
People felt safe and protected from the risk of harm. Staff employed within the home had robust background checks in place, prior to starting work.
People spoke positively about the registered manager who they found to be supportive and responsive. The registered manager worked in partnership with health care professionals and local authorities responsible for monitoring people's care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Staff and people who used the service spoke highly of the registered manager and how the service was run and organised.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
The last rating for the service under the previous provider was good (published on 8 August 2017).
This service was registered with CQC under the new provider on 15 May 2019 and this is the first inspection.
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.