Lakeside Residential Care Home

Updated 29 January 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by two Inspectors.

Lakeside Residential Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Service and service type

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We also contacted Healthwatch for feedback on the service. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all of this information to plan our inspection.

During the inspection

We spoke with eight people who used the service and seven relatives about their experience of the care provided. We received feedback from nine members of staff including the registered manager and care workers. We spoke with three professionals who regularly visit the service.

We reviewed a range of records. This included three people’s care records and medication records. We looked at two staff files in relation to recruitment. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found which was reviewed by two inspectors. We looked at training data and quality assurance records.

Updated 29 January 2022

About the service

Lakeside Residential Care Home is a purpose-built residential care home providing personal care to up to 40 people. There were 38 people living at the home at the time of inspection.

People’s experience of using this service and what we found

The provider’s auditing processes needed improvement to ensure records contained accurate information to guide staff and monitor people’s continuing care needs. We have made recommendations about this below.

We have also made a recommendation around the accurate recording staff training requirements to ensure staff have the relevant knowledge and training to meet the specific needs of the people living at the service.

People told us medicines were administered safely and staff told us they had received relevant medicines training.

People who used the service were happy with the care and support provided by Lakeside Residential Care Home. Most people and their relatives told us they felt safe and staff were very caring. Risks to people had been assessed and incidents analysed to ensure lessons were learnt.

People's care plans had been personalised and overall contained key information to guide staff however there was some information that was outdated and did not reflect staff’s current knowledge of people’s care needs.

People felt safe and protected from the risk of harm. Staff employed within the home had robust background checks in place, prior to starting work.

People spoke positively about the registered manager who they found to be supportive and responsive. The registered manager worked in partnership with health care professionals and local authorities responsible for monitoring people's care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff and people who used the service spoke highly of the registered manager and how the service was run and organised.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

The last rating for the service under the previous provider was good (published on 8 August 2017).

This service was registered with CQC under the new provider on 15 May 2019 and this is the first inspection.

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.