During an assessment under our new approach
Dates of assessment: 12 March to 6 May 2026.Limitless Care Limited is a domiciliary care agency providing personal care to people in their own homes. The service is registered with CQC to provide personal care for adults only. Staffing levels were safe and both staff and people using the service confirmed care tasks were generally completed safely and within expected timeframes. Safeguarding knowledge among staff was good, and no concerns were identified in relation to medicines management.
Care planning processes were well established and provided sufficient detail to guide staff in meeting people’s needs. Care plans were regularly reviewed, updated, and accessible digitally, supporting continuity and responsiveness of care. Communication systems within the service were effective, ensuring staff were promptly informed of any changes, and multiple ways existed for people and families to contact the office. The provider had effective governance systems and processes in place, with robust oversight to drive improvements in the quality of the service.
Leadership within the service was viewed positively overall. The registered manager was described as visible, approachable, and supportive, and staff reported feeling able to raise concerns if needed. Overall, the service demonstrated a high standard of care delivery, with only minor areas for improvement such as further accommodating individual preferences where possible.