We carried out a review of the data available to us about Mercy Home Care Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Mercy Home Care Services Ltd, you can give feedback on this service.
The service is a domiciliary care agency which provides personal care services to people living in their own home. There were 37 people using the service at the time of the inspection. The service provided a mixture of domiciliary and live in care services.
People’s experience of using this service and what we found
People were happy with the care they received. They told us they received consistent staff at the agreed times.
There were appropriate numbers of staff in place to meet people’s needs. The registered manager had effective systems in place to utilise staff and plan when it was safe to take on additional care packages.
There were safe systems in place around the recruitment of staff. Staff were subject to the appropriate pre-employment checks to help ensure they were suitable for their role.
Staff received appropriate training relevant to their role. There were effective systems in place to induct new staff and support their ongoing training and learning.
Rating at last inspection and update
The last rating for this service was good (published 25 February 2020).
Why we inspected
We undertook this targeted inspection to check on specific concerns we received about staffing. The overall rating for the service has not changed following this targeted inspection and remains good.
We use targeted inspections to follow up on Warning Notices or to check concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Mercy Home Care Services Ltd is a domiciliary care agency providing personal care to 12 older people living in their own homes.
People’s experience of using this service and what we found
People told us they were happy with the care they received. The registered manager oversaw a good quality service which was safe, effective, caring, responsive and well led.
There were enough staff in place to meet people’s needs. People told us they were supported by consistent staff, who understood their needs well.
Staff received appropriate training and support in their role. They treated people with dignity and respect.
People were safeguarded against the risks of suffering abuse and avoidable harm. Risks associated with people’s care were assessed and effectively reduced.
People received care that identified positive outcomes and how these could be met. People were involved in planning and reviewing their care.
Care plans reflected people’s needs, including the support they needed with their healthcare, medicines, nutrition and personal care.
People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were systems in place to deal appropriately with complaints and feedback. The provider had effective systems in place to monitor the quality and safety of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 26 February 2019 and this was the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.