Mercy Home Care Services Ltd

Updated 16 May 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

This was a targeted inspection to check on a concern we had about staffing.

Inspection team

The inspection was completed by an inspector.

Service and service type

The service is a domiciliary care agency which provides personal care services to people living in their own home.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the provider 24 hours’ notice of the inspection. This was due to it being a small domiciliary service and we needed to ensure there would be management staff available when we visited the provider’s office.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 6 people and 1 relative about the care provided. We spoke with 4 staff, including the registered manager, senior staff, and care staff. We reviewed the provider’s recruitment policy, staff training records and 9 staff recruitment and personnel files.

Updated 16 May 2023

About the service

Mercy Home Care Services Ltd is a domiciliary care agency providing personal care to 12 older people living in their own homes.

People’s experience of using this service and what we found

People told us they were happy with the care they received. The registered manager oversaw a good quality service which was safe, effective, caring, responsive and well led.

There were enough staff in place to meet people’s needs. People told us they were supported by consistent staff, who understood their needs well.

Staff received appropriate training and support in their role. They treated people with dignity and respect.

People were safeguarded against the risks of suffering abuse and avoidable harm. Risks associated with people’s care were assessed and effectively reduced.

People received care that identified positive outcomes and how these could be met. People were involved in planning and reviewing their care.

Care plans reflected people’s needs, including the support they needed with their healthcare, medicines, nutrition and personal care.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were systems in place to deal appropriately with complaints and feedback. The provider had effective systems in place to monitor the quality and safety of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 26 February 2019 and this was the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.