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Mercy Home Care Services Ltd Good

Inspection Summary

Overall summary & rating


Updated 25 February 2020

About the service

Mercy Home Care Services Ltd is a domiciliary care agency providing personal care to 12 older people living in their own homes.

People’s experience of using this service and what we found

People told us they were happy with the care they received. The registered manager oversaw a good quality service which was safe, effective, caring, responsive and well led.

There were enough staff in place to meet people’s needs. People told us they were supported by consistent staff, who understood their needs well.

Staff received appropriate training and support in their role. They treated people with dignity and respect.

People were safeguarded against the risks of suffering abuse and avoidable harm. Risks associated with people’s care were assessed and effectively reduced.

People received care that identified positive outcomes and how these could be met. People were involved in planning and reviewing their care.

Care plans reflected people’s needs, including the support they needed with their healthcare, medicines, nutrition and personal care.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were systems in place to deal appropriately with complaints and feedback. The provider had effective systems in place to monitor the quality and safety of the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

This service was registered with us on 26 February 2019 and this was the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 25 February 2020

The service was safe.

Details are in our safe findings below.



Updated 25 February 2020

The service was effective.

Details are in our effective findings below.



Updated 25 February 2020

The service was caring.

Details are in our caring findings below.



Updated 25 February 2020

The service was responsive.

Details are in our responsive findings below



Updated 25 February 2020

The service was well-led.

Details are in our well-led findings below.