Transcare Secure Services - Birmingham

The service had a good learning culture and people could raise concerns. Managers investigated incidents. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.

At our last assessment we rated this key question as good. At this assessment the rating has remained good. This meant patients were safe and protected from avoidable harm.