- Ambulance service
Transcare Secure Services - Birmingham
Assessment report published 16 March 2026
Contents
Ratings - Patient transport services
Our view of the service
We returned to this provider to carry out this assessment to review if improvements had been made following the last assessment in June 2024.
We assessed all quality statements across the safe, effective, caring, responsive and well-led key questions and have combined the scores for these areas to give an overall rating of good.
People's experience of this service
We were unable to observe care and treatment during our onsite assessment due to there being no transfers during this time. This meant we were unable to gather the views and feedback from patients who used the service. However, we reviewed the feedback which the service had gathered. Feedback from patients and family was positive about the staff being caring and they felt safe.
Records showed patients were seen promptly and staff liaised with other providers to ensure safe care and transfers.
Staff told us worked collaboratively with patients and providers assessing risk and develop personalised care and treatment approaches.