Transcare Secure Services - Birmingham

We reviewed shared direction and culture; capable, compassionate and inclusive leaders; freedom to speak up; workforce equality, diversity and inclusion; governance, management and sustainability and learning; partnership and communities and improvement and innovation as part of the well-led key question. We found well-led stayed the same and was rated as requires improvement. Governance processes remained ineffective within the service, with serious concerns identified in how assurance was gained about staff working within the service and policies and processes in place for staff to work in line with. However, staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service had improved how they engaged with patients and stakeholders, although further improvements were due to be made with how stakeholders were engaged with. All staff were committed to improving services continually.