During an assessment under our new approach
Date of Assessment: 12 August 2025. The service is a supported living service providing support to adults of all ages living with mental health conditions. The provider operates 4 supported living locations: Brook, Ascog, Robson, and Deacon. During this assessment, we visited 2 of the services: Brook and Ascog.
People were kept safe through effective risk management, clean and well-maintained environments, and a skilled, well-supported workforce. Staff received regular training and appraisals to maintain high-quality care and managed medicines safely, involving people in decisions about their treatment.
Care was person-centred, evidence-based, and responsive to individual needs. People were supported to stay healthy, understood their care and treatment, and gave informed consent. They were treated with kindness, compassion, and respect, with their preferences and relationships actively supported.
People were involved in planning and decision-making, received clear information, and felt confident giving feedback, which the provider acted upon.
Leadership was strong, visible, and values-driven, fostering a culture of trust, learning, and continuous improvement. Staff felt safe, supported, and empowered to contribute ideas. The provider worked collaboratively with the community and embraced innovation to enhance care experiences.
This positively impacted the people they support by ensuring they felt safe, respected, and actively involved in their care. It promoted physical and emotional wellbeing, empowered individuals to make informed choices, and fostered trust through compassionate relationships and responsive, high-quality support.
This is the first assessment for this service, the rating for this assessment is overall good.