80b Randall Avenue

Updated 30 July 2025

Date of Assessment: 12 August 2025. The service is a supported living service providing support to adults of all ages living with mental health conditions. The provider operates 4 supported living locations: Brook, Ascog, Robson, and Deacon. During this assessment, we visited 2 of the services: Brook and Ascog.

People were kept safe through effective risk management, clean and well-maintained environments, and a skilled, well-supported workforce. Staff received regular training and appraisals to maintain high-quality care and managed medicines safely, involving people in decisions about their treatment.

Care was person-centred, evidence-based, and responsive to individual needs. People were supported to stay healthy, understood their care and treatment, and gave informed consent. They were treated with kindness, compassion, and respect, with their preferences and relationships actively supported.

People were involved in planning and decision-making, received clear information, and felt confident giving feedback, which the provider acted upon.

Leadership was strong, visible, and values-driven, fostering a culture of trust, learning, and continuous improvement. Staff felt safe, supported, and empowered to contribute ideas. The provider worked collaboratively with the community and embraced innovation to enhance care experiences.

This positively impacted the people they support by ensuring they felt safe, respected, and actively involved in their care. It promoted physical and emotional wellbeing, empowered individuals to make informed choices, and fostered trust through compassionate relationships and responsive, high-quality support.

This is the first assessment for this service, the rating for this assessment is overall good.

Updated 30 July 2025

People were positive about the quality of care they received. They told us they felt safe, understood their rights, and were fully involved in planning their care. People described staff as knowledgeable, supportive, and respectful of their individuality. One person told us, “The staff are good… they’ve helped me so much.”

Relatives also shared positive feedback. A relative said, “Staff support my relative with their daily routine.” Another described how staff “Go above and beyond,” encouraging their loved one to stay active through daily walks and involving them in food shopping and group sessions to support emotional needs. A mood chart was introduced to help the person communicate how they were feeling. A relative told us, “I’ve seen real improvements since they’ve been there.”

Both people using the service and their families highlighted the range of meaningful activities offered to support physical and mental wellbeing. People felt included in their care planning and said their voices were heard. They also felt confident raising concerns, knowing that staff and leaders would listen.