We carried out a review of the data available to us about No 66 - High View Care Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about No 66 - High View Care Services, you can give feedback on this service.
No 66 - High View Care Services is a care home that provides accommodation and personal care support for up to eleven adults with acquired brain injuries and mental health conditions. At the time of our inspection seven people were using the service.
People’s experience of using this service
Appropriate recruitment checks had taken place before staff started work and there were enough staff available to meet people’s care and support needs. The service had safeguarding and whistleblowing policies and procedures in place and staff had a clear understanding of these procedures. Risks to people had been assessed to ensure their needs were safely met. People’s medicines were managed safely. The service had procedures in place to reduce the risk of infections.
People’s care and support needs were assessed before they started using the service. Staff had the skills, knowledge and experience to support people appropriately. They were supported through an induction, training and regular supervision. People were supported to maintain a healthy balanced diet and had access to health care professionals when they needed them. They were also supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The service had a complaints procedure in place. People and their relatives (where appropriate) had been consulted about their care and support needs. There were also procedures to make sure people had access to end of life care and support if it was required.
The home had systems to monitor the quality and safety of the service and any identified learning was acted on. The provider worked in partnership with health and social care providers to plan and deliver an effective service. They took the views of people and their relatives into account through satisfaction surveys. Staff enjoyed working at the service and said they received good support from the registered manager.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 31 January 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.