Background to this inspection
Updated
1 February 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
A single inspector carried out this inspection.
Service and service type
No 66 - High View Care Services is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
This inspection was carried out on the 13 and 15 January 2020 and was unannounced.
What we did
Before the inspection we looked at all the information we had about the service. This included statutory notifications that the provider had sent to CQC. A notification is information about important events which the service is required to send us by law. We used this information to help inform our inspection planning. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with three people who used the service and two relatives about their experience of the care provided. We also spoke with three members of staff and the registered manager about how the service ran and what it was like to work there. We looked at three people’s care records, three staff recruitment records, and records relating to the management of the service such as medicines administration records (MARs), quality assurance checks and policies and procedures.
Updated
1 February 2020
About the service
No 66 - High View Care Services is a care home that provides accommodation and personal care support for up to eleven adults with acquired brain injuries and mental health conditions. At the time of our inspection seven people were using the service.
People’s experience of using this service
Appropriate recruitment checks had taken place before staff started work and there were enough staff available to meet people’s care and support needs. The service had safeguarding and whistleblowing policies and procedures in place and staff had a clear understanding of these procedures. Risks to people had been assessed to ensure their needs were safely met. People’s medicines were managed safely. The service had procedures in place to reduce the risk of infections.
People’s care and support needs were assessed before they started using the service. Staff had the skills, knowledge and experience to support people appropriately. They were supported through an induction, training and regular supervision. People were supported to maintain a healthy balanced diet and had access to health care professionals when they needed them. They were also supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The service had a complaints procedure in place. People and their relatives (where appropriate) had been consulted about their care and support needs. There were also procedures to make sure people had access to end of life care and support if it was required.
The home had systems to monitor the quality and safety of the service and any identified learning was acted on. The provider worked in partnership with health and social care providers to plan and deliver an effective service. They took the views of people and their relatives into account through satisfaction surveys. Staff enjoyed working at the service and said they received good support from the registered manager.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 31 January 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.