The Care Quality Commission
  • Doctor
  • Independent doctor

Portman Health Ltd

Overall: Good read more about inspection ratings

3D Baker Street, London, W1U 8ED 07720 463080

Provided and run by:
Portman Health Ltd

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Portman Health Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Portman Health Ltd, you can give feedback on this service.

20 January 2022

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Portman Health Ltd as part of our inspection programme of a new provider registration for the service. This was a first rated inspection for the service that was registered with the Care Quality Commission (CQC) in January 2019. During this inspection we inspected the safe, effective, caring, responsive and well-led key questions.

Portman Health Ltd, also trading as Zen Healthcare is a late-night pharmacy and clinic providing Private General Practice services located in the London Borough of Westminster. The provider is Portman Health Ltd. The RM is Mr Mohamed Salah Mohamed Sale. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Portman Health Ltd provides a range of non-surgical cosmetic interventions, for example anti-ageing treatments, Botox, fillers, nutritional therapies, micronutrient testing which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

Our key findings were:

  • The service had a range of policies and procedures to govern activity.
  • The provider organised and delivered services to meet patients’ needs.
  • Patients could access care and treatment from the service within an appropriate timescale for their needs.

The areas where the provider should make improvements are:

  • Formalise the procedure for checking patient identity.
  • Undertake appraisals for staff members.
  • Record references for staff prior to starting employment.
  • Continue undertaking audits, with a view to complete two cycles.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care