Updated 11 February 2022
Portman Health Ltd (trading as Zen) is operated by a provider who offers other services, such as pharmacy and aesthetic medicine. The GP consulting service has access to a clinical room within the building. The service offers private GP appointments for acute and minor ailments for adults and children. The service sees approximately 25 patients a week. The majority of patients are from Somalia. It is located at 3D Baker Street London W1U 8ED. The service premises are suitable for access by wheelchair users and some less able patients.
The service employs four members of staff which includes one full time (male), lead doctor who is registered with the General Medical Council GMC, the doctor is not on the GP register however is on the specialist register, a part time GP (female) who is on the GMC GP register, a Practice Manager and a receptionist. The service operates Monday to Friday 10am to 6pm depending on the need for appointments.
The service offers a range of non-surgical cosmetic interventions, for example anti-ageing treatments, nutritional therapies, Botox, fillers, and micronutrient which are not within CQC scope of registration. Therefore, we did not inspect or report on these services
The service website address is www.zenhealthcare.co.uk. We visited Portman Health Ltd on 20 January 2022. The team was led by a CQC inspector, accompanied by a GP specialist advisor. Before the inspection, we reviewed notifications received about the service, and a standard information questionnaire completed by the service. During the inspection, we interviewed staff, made observations and reviewed documents.
How we inspected this service
Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.
This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.
We carried out this inspection on 20 January 2022. The inspection was led by a CQC inspector who was accompanied by a GP specialist advisor. Before visiting, we looked at a range of information that we hold about the service. We reviewed information submitted by the service in response to our provider information request. During our visit we interviewed staff, observed practice and reviewed documents.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.