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Inspection Summary


Overall summary & rating

Good

Updated 5 February 2021

About the service:

Royle Care Limited is a domiciliary care agency which provides personal care and support to people living in their own homes. At the time of

the inspection there were 77 people receiving personal care from 48 staff.

People's experience of using this service and what we found

We received information about concerns regarding staff not completing the required training to carry out their role. We contacted the provider and asked for information about staff training including information about how they ensured staff were trained to meet people's specific needs. This included the provider's staff training matrix, staff supervision and competency records and people's care plans. We visited the provider's office to speak with the registered manager. We found people received care from suitably skilled staff who had completed the relevant training.

Rating at last inspection

The last rating for this service was Good (published 3 May 2019)

Why we inspected

We undertook this targeted inspection to follow up on specific concerns which we had received about the service. The inspection was prompted in response to concerns received about staff training. A decision was made for us to inspect and examine those risks. The overall rating for the service has not changed following this targeted inspection and remains Good.

CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question. We found no evidence during this inspection that people were at risk of harm from these concerns.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 5 February 2021

Effective

Good

Updated 5 February 2021

Inspected but not rated

Caring

Good

Updated 5 February 2021

Responsive

Good

Updated 5 February 2021

Well-led

Good

Updated 5 February 2021