Archived: Head Office

Head office provides personal care for people living in a supported living scheme in North London. At the time of our inspection, the service was providing care and support to one person who was living at the scheme.

People’s experience of using this service

Relatives told us people were very happy living at the scheme because they felt safe and all their needs were met by kind and caring staff. Relatives were pleased with the service provided to their family members and staff enjoyed working at the service.

Relatives praised the registered manager and agreed that they were approachable, knowledgeable, fair and did their job well. A staff team who worked well together supported the registered manager. The provider employed enough staff to make sure people’s need were met in a timely way.

The staff team was committed to providing a high-quality service and keeping people safe. They had undertaken training so that they were skilled and knowledgeable to effectively meet people’s needs. Staff understood their responsibilities to report any concerns.

Staff encouraged people to be as independent as possible and respected people’s privacy and dignity. Staff knew people well. They followed the guidelines in each person’s care plan so that they delivered care and support in the way each person wanted. Staff managed the risks to people’s health and welfare.

People were given choices about the way in which they were cared for. Staff listened to them and knew their needs well. Staff had the training and support they needed.

Staffing levels were sufficient to meet people’s needs. Recruitment practices were safe and relevant checks had been completed before staff worked at the home. People’s medicines were managed appropriately so they received them safely.

The registered manager actively sought the views of people and their relatives about the running of the home and they dealt promptly with any concerns that people raised.

The provider had an informal system in place to monitor and improve the quality and safety of the service provided.

More information is in the full report.

Rating at last inspection

At the last inspection we rated this service Good. However the service had not completed mental capacity assessments for the people that they support and we found a breach of breach of Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Action had been taken at this in inspection to address this breach.

The report was published on 25 May 2016.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor this service.