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Archived: Head Office

Overall: Good read more about inspection ratings

35 Birchwood Avenue, Hatfield, AL10 0PR 07852 976925

Provided and run by:
Trinity-Herts Care Homes Limited

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

On this page

Background to this inspection

Updated 29 March 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We planned this inspection to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

One inspector carried out the inspection.

Service and service type

Head Office is registered to provide domiciliary care and a supported living service. Head office. Services provide supported living services including personal care and support to people with a learning disability, autistic spectrum disorder or a mental health condition. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We carried out the inspection visit on 25 February 2019. It was announced . We told the provider two days before our visit that we would be coming. We did this because the manager is sometimes out of the office supporting staff or visiting people who use the service. We needed to be sure that they would be available at their office.

What we did

Before the inspection visit we looked at information we held about the home and used this information as part of our inspection planning. The information included notifications. Notifications are information on important events that happen in the home service that the provider is required by law to let us know about.

During our inspection we observed how the staff interacted with the person who lived at the service. We spoke with one relative as the person using the service was unable to speak to us. We spoke with the registered manager and one support worker.

We looked at one person’s care records as well as other records relating to the management of the home.

We contacted the local authority contract monitoring team who commission a service from this home.

Overall inspection

Good

Updated 29 March 2019

About the service

Head office provides personal care for people living in a supported living scheme in North London. At the time of our inspection, the service was providing care and support to one person who was living at the scheme.

People’s experience of using this service

Relatives told us people were very happy living at the scheme because they felt safe and all their needs were met by kind and caring staff. Relatives were pleased with the service provided to their family members and staff enjoyed working at the service.

Relatives praised the registered manager and agreed that they were approachable, knowledgeable, fair and did their job well. A staff team who worked well together supported the registered manager. The provider employed enough staff to make sure people’s need were met in a timely way.

The staff team was committed to providing a high-quality service and keeping people safe. They had undertaken training so that they were skilled and knowledgeable to effectively meet people’s needs. Staff understood their responsibilities to report any concerns.

Staff encouraged people to be as independent as possible and respected people’s privacy and dignity. Staff knew people well. They followed the guidelines in each person’s care plan so that they delivered care and support in the way each person wanted. Staff managed the risks to people’s health and welfare.

People were given choices about the way in which they were cared for. Staff listened to them and knew their needs well. Staff had the training and support they needed.

Staffing levels were sufficient to meet people’s needs. Recruitment practices were safe and relevant checks had been completed before staff worked at the home. People’s medicines were managed appropriately so they received them safely.

The registered manager actively sought the views of people and their relatives about the running of the home and they dealt promptly with any concerns that people raised.

The provider had an informal system in place to monitor and improve the quality and safety of the service provided.

More information is in the full report.

Rating at last inspection

At the last inspection we rated this service Good. However the service had not completed mental capacity assessments for the people that they support and we found a breach of breach of Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Action had been taken at this in inspection to address this breach.

The report was published on 25 May 2016.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor this service.