Archived: First Care Global Ltd Also known as Everycare

Updated 10 April 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service did not have a manager registered with the Care Quality Commission. The nominated individual had applied for registration as the manager. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because we needed to be sure that somebody would be in the office to support the inspection.

Inspection activity started on 11 March 2020 and ended on 13 March 2020.

What we did before the inspection

We looked at the information we held about the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with three people who used the service and one person's relative about their experience of the care provided. We met with the care coordinator and nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We reviewed a range of records. This included three people’s care records and medication records. We looked at five staff files in relation to recruitment, training and staff supervision. A variety of records relating to the management of the service, including audits, quality assurance, complaints, safeguarding, policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We spoke with six staff who were or had recently worked for this service by telephone to find out their views on the service.

Updated 10 April 2020

About the service

First Care Global Limited (trading as Everycare Barnet) is a domiciliary care service registered to provide personal care to people living in their own homes. This service is a franchise of the company Everycare. At the time of our inspection three people were being supported with personal care.

People's experience of using this service and what we found

The service assessed risks to people’s safety and wellbeing. There was guidance in place for staff on how to support people to manage risks however there was insufficient information recorded about people’s health risks. Health conditions were not recorded in enough detail for staff to know how they affected the person’s care and the impact they had on the person. We have made a recommendation that the provider review people's health conditions with them and update care plans to ensure health conditions are clearly recorded.

The service employed enough staff and ensured they were suitably trained. Most staff said they were supported well in their role. People had consistent care workers supporting them so they were able to build good relationships. Staff were caring in their approach.

Care plans addressed people’s care needs and guided staff on how to provide care to the person to meet their needs and their preferences. People were involved in planning their care and told us they were satisfied with the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Although there was no registered manager at the time of this inspection the provider employed a care coordinator and the nominated individual had applied to be registered as the manager.

Why we inspected

This service was registered with us on 24 January 2019 and this was the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.