Archived: First Care Global Ltd Also known as Everycare

First Care Global Limited (trading as Everycare Barnet) is a domiciliary care service registered to provide personal care to people living in their own homes. This service is a franchise of the company Everycare. At the time of our inspection three people were being supported with personal care.

People's experience of using this service and what we found

The service assessed risks to people’s safety and wellbeing. There was guidance in place for staff on how to support people to manage risks however there was insufficient information recorded about people’s health risks. Health conditions were not recorded in enough detail for staff to know how they affected the person’s care and the impact they had on the person. We have made a recommendation that the provider review people's health conditions with them and update care plans to ensure health conditions are clearly recorded.

The service employed enough staff and ensured they were suitably trained. Most staff said they were supported well in their role. People had consistent care workers supporting them so they were able to build good relationships. Staff were caring in their approach.

Care plans addressed people’s care needs and guided staff on how to provide care to the person to meet their needs and their preferences. People were involved in planning their care and told us they were satisfied with the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Although there was no registered manager at the time of this inspection the provider employed a care coordinator and the nominated individual had applied to be registered as the manager.

Why we inspected

This service was registered with us on 24 January 2019 and this was the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.