Linelife Care

Updated 30 September 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 02 September 2022 and ended on 02 September 2022.

What we did before the inspection

We reviewed information we had received about the service and sought feedback from professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with the relative of the person who used the service. The registered manager was not available for the inspection. We spoke with both directors, one of whom was also the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We also spoke with two care staff. We looked at one care plan, two staff recruitment files and training records and records relating to the management of the service.

Updated 30 September 2022

About the service

Linelife Care Limited is a domiciliary care service providing personal care for people living in their own homes. At the time of the inspection, one person was receiving personal care from the service.

People’s experience of using this service and what we found

An assessment of the person’s needs was completed before the service started to provide care. The person was supported by a consistent group of staff who were aware of their needs and how to support them safely and effectively.

Systems were in place to safeguard the person from abuse. Staff had received training in recognising signs of abuse and were aware of their responsibilities to report any concerns there may be.

The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff followed the most up to date infection prevention control guidance and had access to a plentiful supply of personal protective equipment.

Safe systems of recruitment were in place to ensure that only suitable staff were employed by the service to provide care and support to the person.

Staff were provided with an induction, training and support and had their competencies assessed to ensure they supported the person in line with their identified care needs.

The provider had introduced a number of quality of checks to monitor the service and identify any areas for improvement. The provider was keen to develop their own learning in order to grow the service and drive improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 21 January 2019 and this is the first inspection.

Why we inspected

This service had not been inspected since their registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.