Archived: Erdington GP Health and Wellbeing WIC Also known as Badger Midlands Medical Limited (BMM)

Updated 3 November 2017

Erdington GP Health and Wellbeing Walk in Centre originally opened in 2010 as a GP practice and walk in centre to meet the needs of the local population and a lower proportion of GPs in the area. However, due to lack of demand the contract for the GP practice was terminated after two years but the walk in centre remained.

The provider organisation is Badger Midlands Medical Ltd. Badger Midlands Medical Ltd is a joint venture between two organisations Badger (an out of hours provider) and Midlands Medical Partnership (a large GP partnership of 11 GP practices). Badger take responsibility for the finance and human resource element of the service and Midlands Medical Partnership the day to day running of the service.

The provider holds a contract with Birmingham Cross City CCG. Any person entitled to NHS care in the UK can access the service. No appointments are required. Patients access the service in person and wait to be seen.

The walk in centre is open 8am to 8pm daily, 365 days a year (including all bank holidays). The service receives on average approximately 7500 visits per quarter.

Between Monday and Friday staffing typically consists of a GP, an Advanced Nurse Practitioner (ANP) and two Health Care Support Workers (HCSW). During times of high demand for example during winter pressures this is increased to two ANPs. At weekends, typical staffing consists of one GP, three ANPs and two HCSWs. The majority of staff including GPs work on a sessional basis.

The centre is managed on a day to day basis by the Clinical Nurse Manager whose time is split between management and clinical duties and a Centre Manager. They are supported by a senior medical lead and Operational Manager who are not based at the service but visit weekly to meet with the Clinical Nurse Manager.

Updated 3 November 2017

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Erdington GP Health and Wellbeing Walk in Centre on 19 January 2017. The overall rating for the practice was requires improvement. Breaches were identified in relation to regulation 17 (Good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The full comprehensive report on the January 2017 inspection can be found by selecting the ‘all reports’ link for Erdington GP Health and Wellbeing Walk in Centre on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 4 October 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection on 19 January 2017.

Overall the practice is now rated as good.

Our key findings were as follows:

• The practice had made significant progress in relation to the concerns raised at our previous inspection in January 2017.
• The practice had reviewed its systems to manage risks and keep patients safe. For example, improvements had been made to the monitoring of the premises, staff recruitment and prescription safety.
• Systems had been put in place to monitor the quality of services, including GP consultations and a rolling programme of clinical audit had been introduced.
• Systems had been put in place to monitor staff compliance with the provider’s core training requirement.
• Policies and procedures previously containing out of date information had been reviewed and updated.
• Governance arrangements had been strengthened with clearer leadership and input from senior medical staff.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice