We carried out a review of the data available to us about Straven House Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Straven House Care Home, you can give feedback on this service.
People’s experience of using this service and what we found
People lived in a safe, appropriately adapted environment, and any risks associated with their care and support were well managed. Medicines management and administration practices were robust. Enough safely recruited, well-trained staff were present during the day, however the operations manager said they would review night staffing levels in response to feedback gathered during the inspection.
There was good support for people who could not make decisions independently, and staff offered people choice. People had enough to eat and drink, and had good access to health services when they were not well.
Staff were caring and ensured people’s dignity and independence were maintained. People said they felt respected, and care plans were up to date and personalised according to people’s preferences. People were supported with dignity and compassion when they reached the end of their lives.
If people wished to read their care plans they were provided in a suitable format. Any concerns or complaints raised were well managed, and there were good systems in place to ensure quality was maintained in the service. People and staff were consulted in decisions about the running of the home, and we received positive feedback from other health professionals.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 11 May 2018). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.