MiHomecare Islington

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service actively sought feedback from people and staff. They acted on any arising concerns and put in place any necessary measures for improvement as a result. Incidents were recorded clearly and learning opportunities recognised.

The service conducted good initial assessments of people’s needs. People’s goals were recorded. They engaged well with other professionals to ensure safe transition between services and engaged in open communications.

There was a clear understanding of safeguarding requirements by staff. This included identifying risk and understanding procedure for reporting and escalating. Any concerns were well recorded and followed up promptly with clear actions where required.

Staff were aware of the importance of allowing autonomy of people who have the capacity for decision making. Where this involved risk taking, a thorough risk assessment was conducted and people were reminded of safe behaviours and offered continued support.

People told us they were included in risk assessments. Where there was a risk identified the provider sought support from relevant partners, such as occupation health teams.

The service actively sought feedback from people and staff. They acted on any arising concerns and put in place any necessary measures for improvement as a result. Incidents were recorded clearly and learning opportunities recognised.

Staff were adequately trained and well inducted to the service before providing care without colleague support. Ongoing training was provided and recorded. The majority of people we spoke to felt the staff working with them were well trained to perform their tasks and use required equipment.

Appropriate background checks and references were received prior to employment beginning.

People told us that staff wore appropriate protective clothing, such as gloves, aprons, face masks. Staff knew how to ensure such items were readily available for all visits and indicated they used appropriate disposal methods.

The service actively sought feedback from people and staff. They acted on any arising concerns and put in place any necessary measures for improvement as a result. Incidents were recorded clearly and learning opportunities recognised.