MiHomecare Islington

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At out last assessment this key question was rated good. This key question has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Care plans evidence person centred care focussed on individual needs. Staff referred to this as the basis of all care provided.

The service actively sought feedback from people and staff. They acted on any arising concerns and put in place any necessary measures for improvement as a result. Incidents were recorded clearly and learning opportunities recognised.

Information was provided to people in writing but also verbally. Family members told us they felt well informed about people’s care and were kept up to date. People were contacted regarding any changes to their usual care provision, such as when care staff were running late or on leave.

People told us they were included in decisions around their care planning. They also told us that any concerns raised were addressed. People felt they were given choices and their preferences were listened to.

All people who used the service were offered the level care they needed as decided by a consistent assessment approach. This included understanding of people’s cultural, religious and physical ability.

People who used the service were offered the level care they needed as decided by a consistent assessment approach. This included understanding of people’s cultural, religious and physical ability.

People’s experience of care was consistent regardless of any protected characteristics. These were noted and any required adjustments to promote inclusion noted. Staff we spoke to were aware of what it meant to deliver care that promoted equality.

People were supported to include future plans in their care. This included personal goals and consideration of future care needs, including end of life care.