About the service
Heritage Healthcare St Albans is a domiciliary (home care) agency. It provides personal care to people living in their own houses and flats. Not everyone using Heritage Healthcare St Albans received the regulated activity of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. There were 17 people receiving the regulated activity of personal care at the time of the inspection.
People's experience of using this service and what we found
People told us they felt safe. Staff received training in safeguarding and knew how to report their concerns
both internally and externally. Risks were managed appropriately. Staff were provided with regular guidance
and support from the management team.
Staff were recruited safely and there were enough staff to meet people's needs. Staff received regular
training and were positive about their induction to the service.
People were supported to manage their medicines appropriately. Any health needs were clearly identified in
people's care plans. Staff ensured that people were supported to access health services, where required.
People and relatives told us that staff were caring. People received care in a way which promoted their dignity and encouraged independence.
Care plans were developed when people started using the service and were personalised. People told us
that staff were responsive to their needs and supporting them in the way they wanted.
The provider had implemented a range of effective audits and governance systems to check the quality and
safety of the care people received. The registered manager and wider management team monitored the
completion of tasks daily. This allowed for the effective monitoring of patterns and trends and for learning to
Rating at Last Inspection
This service was registered with us on 07 January 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
We will continue to monitor the service to ensure people receive safe, compassionate, high quality Care. We
will return to visit as per our re-inspection programme. If we receive any concerning information we may