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Heritage Healthcare St Albans

Overall: Good read more about inspection ratings

Fountain Court, 2 Victoria Square, Victoria Street, St. Albans, AL1 3TF (01727) 884669

Provided and run by:
Sama Healthcare Limited

All Inspections

4 August 2022

During a monthly review of our data

We carried out a review of the data available to us about Heritage Healthcare St Albans on 4 August 2022. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Heritage Healthcare St Albans, you can give feedback on this service.

6 January 2020

During a routine inspection

About the service

Heritage Healthcare St Albans is a domiciliary (home care) agency. It provides personal care to people living in their own houses and flats. Not everyone using Heritage Healthcare St Albans received the regulated activity of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. There were 17 people receiving the regulated activity of personal care at the time of the inspection.

People's experience of using this service and what we found

People told us they felt safe. Staff received training in safeguarding and knew how to report their concerns

both internally and externally. Risks were managed appropriately. Staff were provided with regular guidance

and support from the management team.

Staff were recruited safely and there were enough staff to meet people's needs. Staff received regular

training and were positive about their induction to the service.

People were supported to manage their medicines appropriately. Any health needs were clearly identified in

people's care plans. Staff ensured that people were supported to access health services, where required.

People and relatives told us that staff were caring. People received care in a way which promoted their dignity and encouraged independence.

Care plans were developed when people started using the service and were personalised. People told us

that staff were responsive to their needs and supporting them in the way they wanted.

The provider had implemented a range of effective audits and governance systems to check the quality and

safety of the care people received. The registered manager and wider management team monitored the

completion of tasks daily. This allowed for the effective monitoring of patterns and trends and for learning to

take place.

Rating at Last Inspection

This service was registered with us on 07 January 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor the service to ensure people receive safe, compassionate, high quality Care. We

will return to visit as per our re-inspection programme. If we receive any concerning information we may

inspect sooner.