Last updated 14 August 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection was announced, and conducted by one inspector. We gave the registered manager notice of our intention to visit because we wanted to make sure someone would be at the office who could answer our questions during the inspection. Inspection site visit activity started on 16 May 2018 and ended on 31 May 2018.It included the use of expert by experience to make telephone calls to people and their relatives. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. They had expertise of dementia care. We visited the office location on 16 may 2018, to see the registered manager and office staff; and to review care records and policies and procedures.

This service is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to older people and younger adults. At the time of our inspection, 10 people received personal care. This was the first inspection of this service since it was registered in February 2017.

Before the inspection the provider was asked to complete a provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we planned our inspection and when we made the judgements in this report.

As part of planning the inspection we checked if the provider had sent us any notifications. These contain details of events and incidents the provider is required to notify us about by law, including unexpected deaths and injuries occurring to people receiving care. We also looked at any information that had been sent to us by the commissioners of the service and Healthwatch. We also examined the information we hold in relation to the provider and the service. We used this information to plan what areas we were going to focus on during our inspection visit.

During the inspection we asked the provider to send us some information in relation to dates of risk assessments. The provider did not do this.