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Inspection carried out on 10 March 2020

During a routine inspection

About the service:

Abbey Rose Care Home is a care home providing personal care and accommodation for up to 85 people who are frail or are living with dementia. On the day of the inspection, 70 people were receiving support. The service was delivered across three floors with a lounge and dining room on each floor. People had access to an ensuite bathroom and an outdoor area.

People’s experience of using this service:

People told us they received safe care and staff knew what to do when people were at risk of harm. There were enough staff to keep them safe. Recruitment systems were in place to ensure only appropriate staff were appointed. Medicines were administered as they were prescribed. Processes were in place to limit the risk of infections and staff had access to personal protective equipment. Risks to people were assessed and managed and where accidents and incidents took place, trends were monitored.

Staff had the skills and knowledge needed to support people how they wanted. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People had access to drinks on a regular basis and decided what they had to eat. People had access to health care when needed.

People received support from staff who were caring and kind. People were involved in deciding how staff supported them. Privacy, dignity and independence was promoted within the service.

Assessments were carried to ensure the provider could meet people’s needs. The provider supported people to keep in contact with relatives and an activity program supported people’s interests. There was a complaints process in place which people used to raise concerns.

The recently appointed registered manager had a good understanding of the service and had plans in place to improve the service further. Relatives told us communication was good and they were kept up to date on any changes. Spot checks and audits were carried out to ensure the quality of the service was maintained. The provider used questionnaires and a range of other methods to engage with people and the information gathered was analysed and shared with people to improve the service.

Rating at last inspection:

This service was registered with us on 20/03/2019 and this is the first inspection.

Why we inspected:

This was a planned comprehensive inspection.

Follow up:

We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at