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Inspection Summary


Overall summary & rating

Good

Updated 25 December 2020

About the service

Abbey Rose Care Home is a care home providing personal care and accommodation for up to 85 people who are frail or are living with dementia. On the day of the inspection, 76 people were receiving support. The service was delivered across three floors with a lounge and dining room on each floor. People had access to an en-suite bathroom and an outdoor area.

People’s experience of using this service and what we found

The registered manager knew of their responsibility to notify CQC of incidents of concern, however there was some delay where people had an authorised deprivation of liberty. They took immediate action to address this and improve their systems. People and relatives were happy with the way the service was led and were able to raise concerns. People and relatives told us support was individualised and they were involved in decisions. Audits were carried out to ensure the quality of the service was maintained.

People and relatives told us safe care was provided and staff had good knowledge of people’s needs. Medicines were managed safely. The provider had a robust recruitment process in place and there were enough staff to meet people's needs. People and relatives told us there were good infection control measures in place and our observations confirmed this. Action was taken quickly to improve the quality of care when incidents were identified and learning was shared with the staff team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 02 April 2020).

Why we inspected

The inspection was prompted in part due to concerns received about the quality of care provided at night and staff feeling unsupported and unable to raise concerns. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection. The overall rating for the service has remained the same, good. This is based on the findings at this inspection.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well led sections of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Abbey Rose Care Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 25 December 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 25 December 2020

Caring

Good

Updated 25 December 2020

Responsive

Good

Updated 25 December 2020

Well-led

Good

Updated 25 December 2020

The service was well-led.

Details are in our well-led findings below.