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Briardene Care Home Requires improvement

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating

Requires improvement

Updated 29 May 2021

About the service

Briardene Care Home is a residential care home providing accommodation and personal and nursing care to up to 60 older people some of whom are living with a dementia related condition. At the time of our inspection 58 people were living at the home. Accommodation is available across two floors.

People’s experience of using this service and what we found

The service was not always well led. Systems were not always effective in monitoring quality at the service.

People were not always protected from the risk of harm. Staff did not always follow government guidance in relation to safe infection prevention and control [IPC] procedures and risk assessments did not contain specific information in relation to the potential impact to people from COVID-19. There were shortfalls in the knowledge of the management team in relation to safe IPC practices.

Systems were in place to ensure people received their medicines as prescribed. Care plans were in place to guide staff on when to administer medicines which were prescribed as required. Enough staff were deployed to meet people’s needs and staff responded to people in a timely manner. Systems were in place to safeguard people from the risk of abuse and the staff spoken to understood their responsibilities in how to protect people.

Staff were caring and encouraged people to be independent. Staff also promoted a homely atmosphere at the service. Pets were welcomed into the home and people told us they enjoyed the opportunity to interact with animals. One relative said, “They [staff] are always happy for people to take pets in. I have seen people who have no verbal communication light up when pets are there, dogs sometimes reach the parts that people can't.”

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 21 January 2020).

Why we inspected

We undertook this targeted inspection to follow up on specific concerns which we had received about the service. The inspection was prompted in part due to concerns received about safeguarding people from abuse and the conduct of staff. A decision was made for us to inspect and examine those risks.

We inspected and found there was a concern with the infection prevention and control practices of staff, so we widened the scope of the inspection to become a focused inspection which included the key questions of safe and well-led.


We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to discharge our regulatory enforcement functions required to keep people safe and to hold providers to account where it is necessary for us to do so.

We have identified two breaches in relation to safe care and treatment and good governance at this inspection.

Please see the action we have told the provider to take at the end of this report.

Full information about CQC’s regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 29 May 2021

The service was not always safe.

Details are in our safe findings below.



Updated 29 May 2021



Updated 29 May 2021

Inspected but not rated.



Updated 29 May 2021


Requires improvement

Updated 29 May 2021

The service was not always well led.

Details are in our well led findings below.