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The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 21 January 2020

About the service

Briardene Care Home is a care home providing personal and nursing care to 58 people at the time of the inspection. The service is registered to support up to 60 people, some of whom may be living with a dementia.

People’s experience of using this service and what we found

People told us they felt safe and were well cared for by staff who treated them kindly and with respect. Staff clearly knew people well and had developed warm and engaging relationships with people and their family members.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We have made a recommendation about capacity assessments and best interest decisions.

People’s needs were assessed, and the information had been used to develop care plans and risk assessments, with involvement from the person and their family, if appropriate.

Nutritional needs were met and nursing staff complimented the kitchen staff for their knowledge about nutritional and the way they prepared meals for people who had specific dietary requirements.

Visiting healthcare professionals commented that staff were proactive in making necessary referrals and how they were confident any advice and guidance given would be followed. They added that staff were particularly good at providing end of life care and supporting families.

Staff were recruited safely and there were enough staff to meet people’s needs in a timely way. Staff had attended training relevant to their roles including safeguarding. Any concerns were recorded, investigated and reported to relevant authorities. All incidents were reflected upon for learning and improvement.

A range of activities were on offer for people, including the use of a virtual reality headset which people seemed to enjoy. The environment had improved under the management of the new provider and there were plans in place to make further improvements to make sure it was dementia friendly.

Staff understood their responsibilities in line with regulatory standards and a range of audits were completed to monitor the service and drive improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 20 November 2017). Since this rating was awarded the registered provider of the service has changed. We used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the registration date.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 21 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 21 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 21 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 21 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 21 January 2020

The service was well-led.

Details are in our well-led findings below.