The Care Quality Commission
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Priority Home Care

Overall: Good read more about inspection ratings

Unit A3, Arena Business Centre, 9 Nimrod Way, East Dorset Trade Park, Wimborne, BH21 7UH (01202) 813819

Provided and run by:
Priority Home Care Dorset Ltd

All Inspections

During an assessment under our new approach

Date of assessment: 14 May 2025 to 30 May 2025. Priority Home Care is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to 8 people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene. Where they do, we also consider any wider social care provided.

We spoke with people, their relatives and staff. This included the registered manager, who is also the registered provider.

Risks to people’s health and wellbeing were assessed and managed effectively. People were involved in planning their care, and care records were person-centred and reflective of their individual needs. Staff worked in partnership with people, families and professionals to plan and deliver care tailored to people's individual needs and preferences. Staff spoke positively about their work.

The systems in place for training did not identify all required training for staff, for example, from 1 July 2022, all health and social care providers registered with CQC must ensure that their staff receive training in how to interact appropriately with people who have a learning disability and autistic people, at a level appropriate to their role. This training had not been completed by staff, during the assessment staff completed this training.

The provider did not always have effective governance systems in place to identify and drive improvements at the service. The provider did not ensure staff had all required training required for their roles. Systems and processes in place did not identify concerns we found during the inspection. The provider was responsive to feedback during the inspection and took immediate action.

We have asked the provider for an action plan in response to the concerns found at this assessment.

 

 

12 March 2019

During a routine inspection

About the service:

Priority Home Care is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older adults. At the time of our inspection there were 29 people receiving personal care from the service.

Rating at last inspection:

There have not been any published ratings inspections against this location.

Why we inspected:

This inspection was a scheduled inspection.

People’s experience of using this service:

People and their families described the staff as caring, kind and friendly. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People and relatives told us they were happy with the service, and that staff had a good understanding of their needs and preferences. People were protected from avoidable harm as staff understood how to recognise signs of abuse and the actions needed if abuse was suspected. There were enough staff to provide safe care and recruitment checks had ensured they were suitable to work with vulnerable adults.

When people were at risk of falling or skin damage staff understood the actions needed to minimise avoidable harm. The service was responsive when things went wrong and reviewed practices in a timely manner. Medicines were administered and managed safely by trained staff.

The service had an open and positive culture that encouraged involvement of people, their families, staff and other professional organisations. Leadership was visible and promoted teamwork. People, professional’s and relatives spoke highly about the management and staff had a clear understanding of their roles and responsibilities.

Checks of safety and quality were made to ensure people were protected. Work to continuously improve was noted and the registered manager was keen to make changes that would impact positively on people's lives.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

A full description of our findings can be found in the sections below.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.