Updated 12 May 2025
Date of assessment: 14 May 2025 to 30 May 2025. Priority Home Care is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to 8 people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene. Where they do, we also consider any wider social care provided.
We spoke with people, their relatives and staff. This included the registered manager, who is also the registered provider.
Risks to people’s health and wellbeing were assessed and managed effectively. People were involved in planning their care, and care records were person-centred and reflective of their individual needs. Staff worked in partnership with people, families and professionals to plan and deliver care tailored to people's individual needs and preferences. Staff spoke positively about their work.
The systems in place for training did not identify all required training for staff, for example, from 1 July 2022, all health and social care providers registered with CQC must ensure that their staff receive training in how to interact appropriately with people who have a learning disability and autistic people, at a level appropriate to their role. This training had not been completed by staff, during the assessment staff completed this training.
The provider did not always have effective governance systems in place to identify and drive improvements at the service. The provider did not ensure staff had all required training required for their roles. Systems and processes in place did not identify concerns we found during the inspection. The provider was responsive to feedback during the inspection and took immediate action.
We have asked the provider for an action plan in response to the concerns found at this assessment.