The Hamiltons Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Staff were not aware of any barriers to care experienced by people using the service. Staff received equality and diversity training to give them an understanding of the context in which they worked.

People were able to make choices about the gender of their care workers and were supported to celebrate their religion and culture, although at the time of our inspection everyone living at the home was of white British origin. The home employed a diverse staff team however and the registered manager had provided assistance with sourcing accommodation and school support for their children.

There was an equality diversity policy in place to provide further guidance, including reference to protected characteristics in the Equality Act 2010. All the care plans we looked at provided the opportunity for people to share what was important to them if they chose to.

An easy read guide to services was available in pictorial format and could be provided in different languages if required.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.