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Comfort Homes and Care Ltd Good


Review carried out on 8 July 2021

During a monthly review of our data

We carried out a review of the data available to us about Comfort Homes and Care Ltd on 8 July 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Comfort Homes and Care Ltd, you can give feedback on this service.

Inspection carried out on 7 February 2020

During a routine inspection

About the service

Comfort Homes and Care Ltd provides care and support to people living in a ‘supported living’ setting, so that they can live as independently as possible. Care is provided in two separate houses with ‘multi-occupation’. At the time of the inspection four people were receiving personal care and support.

People’s experience of using this service and what we found

People received individualised care and support from regular staff that demonstrated detailed knowledge of people’s individual needs.

Staff had received training in how to keep people safe and knew the actions they would take to keep them safe from harm. People received their medicines as prescribed. Staff followed infection control guidance and had access to personal protective equipment.

The provider had a recruitment process to ensure they had employed suitable staff to support people safely.

People’s nutritional needs were met, and people were supported to enjoy a choice of meals. People were encouraged to work with staff on meal preparation and household chores to maintain and develop their independence. People were supported to access healthcare professionals when required.

People were supported to have choice and control of their lives and the policies and systems in the service supported this practice.

People were supported by staff who were kind and caring. People's privacy and dignity were respected by staff and their independence was encouraged.

People's support needs were assessed and reviewed to ensure they received the support they needed. Relatives told us they had not needed to make a complaint but knew how to and would feel comfortable doing so should they need to.

The management team completed regular checks and audits to the monitor the quality of the service. Quality reviews were carried out to gather information about people’s views. Spot checks were also completed to ensure the quality of the service was maintained.

Relatives and staff said the service was well managed and staff said they felt well supported to provider person centred care.

Rating at last inspection

This service was registered with us on 26/02/2019 and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.