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Comfort Homes and Care Ltd Good

Inspection Summary


Overall summary & rating

Good

Updated 7 March 2020

About the service

Comfort Homes and Care Ltd provides care and support to people living in a ‘supported living’ setting, so that they can live as independently as possible. Care is provided in two separate houses with ‘multi-occupation’. At the time of the inspection four people were receiving personal care and support.

People’s experience of using this service and what we found

People received individualised care and support from regular staff that demonstrated detailed knowledge of people’s individual needs.

Staff had received training in how to keep people safe and knew the actions they would take to keep them safe from harm. People received their medicines as prescribed. Staff followed infection control guidance and had access to personal protective equipment.

The provider had a recruitment process to ensure they had employed suitable staff to support people safely.

People’s nutritional needs were met, and people were supported to enjoy a choice of meals. People were encouraged to work with staff on meal preparation and household chores to maintain and develop their independence. People were supported to access healthcare professionals when required.

People were supported to have choice and control of their lives and the policies and systems in the service supported this practice.

People were supported by staff who were kind and caring. People's privacy and dignity were respected by staff and their independence was encouraged.

People's support needs were assessed and reviewed to ensure they received the support they needed. Relatives told us they had not needed to make a complaint but knew how to and would feel comfortable doing so should they need to.

The management team completed regular checks and audits to the monitor the quality of the service. Quality reviews were carried out to gather information about people’s views. Spot checks were also completed to ensure the quality of the service was maintained.

Relatives and staff said the service was well managed and staff said they felt well supported to provider person centred care.

Rating at last inspection

This service was registered with us on 26/02/2019 and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 7 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 7 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 7 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 7 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 7 March 2020

The service was well-led.

Details are in our well-led findings below.