Updated 3 August 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
The inspection took place on 28 March 2018.
The inspection was undertaken by two CQC Pharmacist Specialists.
National Slimming and Cosmetic Clinics, Basingstoke is based in the first and second floors of a building located near to the centre of the town of Basingstoke. The service comprises of a reception/waiting area, kitchen area and one clinic room. Toilet facilities are available at the clinic. The service is open Monday 10am to 1.30 pm, Wednesday 10 am to 1.45 pm and alternate Saturdays 10 am to 1.45 pm.
Slimming and obesity management is provided either by a walk in or appointment based system for patients aged 18-65 years of age.
This service is registered with CQC under the Health and Social Care Act 2008 in respect of the provision of advice or treatment by, or under the supervision of, a medical practitioner, including the prescribing of medicines for the purposes of weight reduction. At National Slimming and Cosmetic Clinics, Basingstoke, the aesthetic cosmetic treatments that are also provided are exempt by law from CQC regulation. Therefore, we were only able to inspect the treatment for weight reduction but not the aesthetic cosmetic services.
The service employs a registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We obtained feedback about the service from six Care Quality Commission comment cards. All comments made were positive about the service. Patients found staff were always welcoming and helpful, staff were always professional and the premises were always clean and tidy.
We also spoke with three patients using the service
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.