You are here

West Park Care Home Requires improvement

The provider of this service changed - see old profile


Inspection carried out on 29 October 2019

During a routine inspection

About the service

West Park Care Home is a residential care home providing personal care to 33 people aged 65 and over at the time of the inspection. The service can support up to 40 people.

People’s experience of using this service and what we found

People had not consistently received their medicines as prescribed and there were gaps in recording of medicines, so it was difficult to audit them.

There was not enough management oversight regarding daily cleaning routines and checking staff had completed tasks they were supposed to carry out. The registered manager told us they would monitor this more closely. We have made a recommendation about the provider sourcing a tool to help audit cleanliness. The provider’s quality monitoring systems had not been effective in identifying the concerns or areas for improvement, so they could be addressed.

Staff were recruited safely and had checks completed before they started work. People told us they did not have long to wait for staff to attend to them and they thought there was enough staff. We received information just after the inspection, which described a possible shortfall in staff numbers in the mornings. This was discussed with the registered manager to investigate further. We have made a recommendation about the provider sourcing a tool to help calculate staffing numbers.

Staff knew how to protect people from the risk of harm and abuse and people told us they felt safe in the service. People had their needs assessed, which included areas of risk and what staff had to do to minimise incidents occurring.

People told us they liked living in the home and the staff were kind and caring. They said staff respected their privacy and treated them well. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s nutritional and health needs were met; staff contacted health care professionals quickly when needed. People told us they liked the meals, had choices, and had enough to eat and drink.

Staff completed a range of training and had support systems in place such as supervision meetings to discuss their development needs.

The provider and registered manager followed up any complaints to make sure people were happy with the outcome of any investigations.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

This service was registered with us on 1 November 2018 and this is the first inspection.

The last rating for this service was good (published 21 February 2017). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the date the new provider was registered with CQC.


At this inspection, we have identified breaches in relation to the management of medicines and how the quality of the service provided to people is monitored so improvements can be made.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.