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Inspection Summary

Overall summary & rating


Updated 25 June 2021

About the service

West Park Care Home is a residential care home providing personal and nursing care to 28 people aged 65 and over at the time of the inspection. The service can support up to 40 people.

People’s experience of using this service and what we found

There were improvements in the way medicines were managed, recording of important information and governance systems. There remained some improvements needed in quality monitoring, especially in relation to environmental checks, redecoration and refurbishment. The registered manager was developing a plan to address these issues.

People were safeguarded from the risk of abuse and harm. Risk assessments were completed and reviewed when people’s needs changed. People received their medicines as prescribed and in a safe way. There were good systems in place to manage and plan for future outbreaks of infections including COVID-19.

Staff were recruited safely and there was enough staff to support people. Relatives and people who lived at the service were very positive about the staff team describing them as kind and thoughtful.

The provider and registered manager had developed a culture of openness and inclusiveness. People were able to raise issues of concern and had meetings where they could make suggestions, for example about meal changes or additions.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 12 December 2019). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection, we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We carried out an unannounced comprehensive inspection of this service on 29 and 30 October 2019. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve medicines management, quality assurance systems and recording.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has improved to good. This is based on the findings at this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for West Park Care Home on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 25 June 2021

The service was safe.

Details are in our safe findings below.



Updated 25 June 2021



Updated 25 June 2021



Updated 25 June 2021


Requires improvement

Updated 25 June 2021

The service was not always well-led.

Details are in our well-led findings below.