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Inspection Summary


Overall summary & rating

Good

Updated 9 January 2020

About the service:

Care Outlook Oxford is a domiciliary care agency. It provides personal care to people living in their own homes in Oxford and the surrounding areas. The service was providing personal care for 35 people.

People’s experience of using this service and what we found:

Care Outlook Oxford ensured people received safe care from skilled and knowledgeable staff. People told us they felt safe receiving care from the service. Staff understood their responsibilities to identify and report any concerns. The provider had safe recruitment and selection processes in place.

Risks to people's safety and well-being were managed through a risk management process. There were sufficient staff deployed to meet people's needs. Medicines were managed safely and people received their medicines as prescribed.

We received positive feedback from all people and relatives. The feedback reflected staff were very kind, caring and committed. People complimented the continuity of care provided by regular staff which contributed to building of meaningful relationships. Staff recognised what was important to people and ensured an individually tailored approach that met people's personal needs, wishes and preferences was delivered.

People were supported by caring staff that knew them well. People were supported to maintain relationships with their families and friends. People's independence was promoted, and they received support to achieve their goals and reduce social isolation.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the procedures in the service supported this practice. People were supported to maintain good health and to meet their nutritional needs.

The service was well-led by a new manager who was committed to improving people’s care. The manager had only been in post for two months and had already identified areas to improve and was working through an action plan. The provider had quality assurance processes in place which were effectively used to drive improvement.

Rating at last inspection:

At our last inspection we rated the service good. Our last report was published on 8 June 2017.

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 9 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 9 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 9 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 9 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 9 January 2020

The service was well-led.

Details are in our well-Led findings below.