About the service:
•Care Wyvern provides a domiciliary care service to people who live in their own homes. The registered manager and designated administrative staff are based at the agency's office. Care Wyvern is classed as a small agency which means that it provides support with personal care to no more than 100 people. At the time of this inspection the agency was providing support with personal care to 41 people.
Rating at last inspection:
•At the last inspection the service was rated Good. (3 September 2016)
Why we inspected:
•This inspection was a scheduled inspection based on the previous rating.
People’s experience of using this service:
•There were two registered managers in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
•People told us they felt safe and supported by staff who visited them. Staff were mostly punctual and consistent at carrying out visits with people in a person-centred manner.
•One person told us, “Whenever possible, they are on time, they always phone before if there’s any problem. If I need to change a time, I usually phone before and ask. If it’s not possible I change/cancel the care visit.” People were supported to continue living at home in a way that enabled them to be as independent as possible.
•Staff were trained and supported to be effective carers in a collaborative team. Where needed, staff were quick to support people to have access to health care professionals such as GPs, dentist and opticians or, when necessary, emergency services. One relative told us, “We would recommend them, they really care about the people.”
•People and relatives described staff as caring and kind towards them. Staff were approachable and friendly with people they cared for and knew them well.
•Care plans were created with people and relatives to ensure they were person centred and tailored to peoples’ needs and routines.
•The service was well managed by a supportive and progressive management team. People, staff and relatives were involved in helping the service improve.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk “
•We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.